Qqee Privacy Policy – Your Personal Data Protection

01 Introduction

Qqee ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy transparently explains how we collect, use, store and protect your personal information when you use the qqee.plus website and the qqee mobile app.

This policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. By using our platform, you agree to the collection and use of information as described in this document.

If you have any questions or concerns regarding privacy, our Data Protection Officer team is available at any time via live chat or the support email listed at the bottom of this website.

02 Data We Collect

Qqee only collects data that is strictly necessary to provide a safe, fair and effective service. The following are the categories of data we collect:

We do not collect sensitive data categories such as health information, religious beliefs, or sexual orientation unless you voluntarily provide it in a relevant context, for example, for a responsible gaming self-exclusion programme.

03 How We Use Your Data

The data we collect is used responsibly and only for legitimate purposes. We will not process your data for any other purpose without obtaining your consent first.

• Account Management — Registering, verifying, and managing your member account, including the KYC process required by law.
• Transaction Processing — Securely processing deposits, withdrawals, and all other financial transactions related to your account.
• Platform Security — Detecting and preventing fraud, money laundering, bot usage, and any suspicious activity that could compromise platform security or other members.
• Regulatory Compliance — Meeting applicable legal and regulatory obligations, including reporting to authorities as required by current law.
• Service Improvement — Analysing aggregated and anonymised usage patterns to improve platform performance, user interface, and overall experience.
• Service Communications — Sending important notifications related to your account, such as transaction confirmations, security alerts, and policy updates.
• Marketing — Sending relevant promotional information and special offers, subject to your consent, which may be withdrawn at any time.
• Responsible Gaming — Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance to members who need it.

04 Data Sharing

Qqee does not sell, rent or trade your personal data to any third party for profit. Your data will only be shared under the following limited and controlled circumstances:

• Service Providers — Trusted technical partners such as gaming platform providers, payment processors, cloud service providers, and identity verification companies that help us operate. All such third parties are bound by strict data confidentiality agreements.
• Authorities — Law enforcement agencies, regulatory bodies, or courts where required by law or a valid court order.
• Fraud Prevention — Accredited industry bodies and fraud prevention platforms that help identify and prevent illegal activity across platforms.
• Corporate Restructuring — Should QQEE undergo a merger, acquisition, or business restructuring, member data may be transferred to the new entity subject to appropriate notice being given to members.

When data is shared with third parties, we ensure they comply with data protection standards equal to or stricter than our own. We do not allow them to use your data for any purpose beyond what has been specified.

05 Data Security

Protecting your personal data is qqee's top priority. We continuously invest in the latest security infrastructure to ensure your data remains safeguarded at all times.

• 256-bit SSL Encryption — All data transmitted between your browser or app and QQEE servers is encrypted using TLS 1.3 with 256-bit encryption — the same standard used by leading banking institutions.
• Database Encryption — Sensitive data such as financial information and identity verification documents is stored in encrypted form within our multi-layered protected database.
• Strict Access Controls — Only authorised personnel with a legitimate work requirement are permitted to access member personal data. All access is logged and automatically monitored.
• Two-Factor Authentication — QQEE internal systems require two-factor authentication for all staff access to systems that store member data.
• Security Auditing — Our platform undergoes regular independent security audits by accredited cybersecurity firms to identify and address any vulnerabilities.
• Incident Response Plan — QQEE has a comprehensive incident response procedure. In the event of a data breach, we will notify affected members within the timeframe prescribed by law.

06 Cookies & Tracking

Qqee uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies — Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies — Collecting information on how visitors use our platform, helping us identify the most popular pages and improve overall performance.
• Functional Cookies — Remembering your preferences such as username, language, and display settings to provide a more personalised experience.
• Analytics Cookies — Used to analyse aggregated usage patterns for product improvement purposes. This data is collected anonymously.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality and experience on the qqee platform. For more information about the cookies we use and how to control them, contact our support team.

07 Your Rights

Under Malaysia's PDPA and the qqee privacy policy, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe.

• Right to Access — You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
• Right to Rectification — If you find that your data is inaccurate or outdated, you have the right to request a correction. You may also update basic information through your account profile settings.
• Right to Erasure — You may request deletion of your personal data under certain circumstances, subject to record retention obligations prescribed by regulatory law.
• Right to Object — You have the right to object to the processing of your data for direct marketing purposes at any time. Once the objection is received, we will cease processing for that purpose.
• Right to Portability — You have the right to request your personal data in a machine-readable format for transfer to another party.
• Right to Withdraw Consent — For processing based on your consent, you may withdraw that consent at any time without affecting the validity of processing that has already taken place.

To exercise any of the above rights, please contact our Data Protection Officer team via live chat or our support email. We may require identity verification before processing your request to protect your account security.

08 Data Retention

Qqee retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable laws and regulations.

• Active Account Data — Retained for as long as your account is active and for an additional period after account closure as required by law.
• Financial Transaction Records — Retained for a minimum of 7 years in accordance with anti-money laundering (AML) and financial reporting legal requirements.
• KYC Documents — Retained for the period prescribed by regulatory authorities, typically 5–7 years after the business relationship ends.
• Communication Logs — Support conversation records and emails are retained for 2 years for quality control and dispute resolution purposes.
• Technical Data — Technical logs and usage data are retained for 12 months before being automatically deleted or anonymised.

Once the designated retention period expires, your data will be securely deleted or anonymised using procedures that ensure it can no longer be linked to you.

09 Children's Privacy

The qqee platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

If we determine that data belonging to a minor has been collected without valid consent, we will take immediate action to delete that data and close the associated account. If you believe a child has registered an account on our platform, please contact our support team immediately.

10 Policy Amendments

Qqee reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new technologies, regulatory requirements or other operational reasons.

Members will be notified of any material changes via in-platform notifications or email at least 7 days before they take effect. The latest update date will always be displayed at the top of this document.

Your continued use of the qqee platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you do not agree with the amendments, please discontinue use of the platform and contact us to close your account.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer via:

• Live Chat — Available 24 hours a day, 7 days a week on the QQEE platform for immediate response.
• Support Email — [email protected] for privacy enquiries requiring more detailed written clarification.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data access or deletion, we will inform you of the required timeframe and keep you updated throughout the process.