Responsible Gaming

Play Safe at qqee – Control Is in Your Hands

QQEE believes that great entertainment must be safe and controlled. We provide a complete suite of self-control tools, support resources and practical guidance so that every gaming session remains enjoyable and never becomes a burden.

24/7
Support Available
18+
Minimum Age Requirement
6
Self-Control Tools
100%
Free & Confidential
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Important Warning: Gambling Can Be Addictive

Online gaming is for entertainment purposes only. Never bet with money you cannot afford to lose. If you feel that gaming is beginning to affect your daily life, personal relationships or finances, please seek help immediately through the QQEE support team or responsible gambling support organisations in Malaysia.


qqee's Commitment

The Six Pillars of qqee Responsible Gaming

Each of these features is specially designed to keep your gaming experience fun, controlled and safe.

Personal Deposit Limit

Set your own daily, weekly or monthly deposit limits directly from your account settings. Once a limit is set, our system will enforce it automatically without requiring any further action from you.

Session Time Limit

Manage the time you spend playing by setting a session time limit. qqee will send you a reminder when the limit is nearly reached and will automatically end your session once the limit is hit, helping you maintain a healthy balance.

Temporary Self-Pause

Need a short break? Use the Self-Pause feature to temporarily suspend access to your account — whether for 24 hours, a week or a month. During the pause period, you will not be able to log in or place any wagers.

Self-Exclusion

If you feel the need to stop entirely for a longer period, the Self-Exclusion feature allows you to close account access for a minimum of 6 months up to 5 years. This request cannot be reversed during the active period.

Promotion Controls

You may choose to opt out of all promotional offers, bonuses, or marketing communications from qqee. This option is available in your account settings, and we fully respect your choice without question.

Loss Limit

Set the maximum loss amount you are willing to absorb in a day, week or month. Once this limit is reached, the QQEE system will block any additional wagering until the natural limit period ends.


What Is Responsible Gaming?

Responsible gaming means approaching gaming as a form of entertainment — not as a way to make money, solve financial problems or escape from life's pressures. At QQEE, we understand that most of our members play wisely and responsibly. However, we also recognise that some individuals may struggle to control their gaming habits from time to time.

That is why qqee places responsible gaming at the core of our operations — not merely as a regulatory requirement to fulfil. We invest in problem gambling detection technology, train our support team to identify early warning signs, and provide easily accessible tools so every member can manage their own gaming experience.

Remember: win or lose, a healthy gaming experience starts with the decisions you make before your first session begins. Set your limits, stick to them, and enjoy gaming purely as entertainment.

Signs of Problem Gambling

Recognise the early warning signs before they become more serious. Be honest with yourself.

Feeling stressed or anxious when unable to play

Borrowing money to gamble or cover losses

Hiding gambling habits from family or friends

Continuing to play even after exceeding set limits

Playing to "chase back" losses that have already occurred

Neglecting work, family or financial responsibilities

If you identify more than two of the above signs in yourself, please contact the QQEE support team immediately via our 24/7 live chat. We will assist you in complete confidence and without any judgement.

Quick Self-Assessment — Check Your Gaming Habits

Answer the following questions honestly. If more than three of your answers are "Yes", we encourage you to contact our support team.

1

Have you ever felt the need to increase your bet amount to get the same level of excitement?

2

Do you frequently think about gambling even while doing other activities?

3

Have you ever lied to loved ones about how much time or money you have spent on gambling?

4

Have you ever used money meant for basic necessities (rent, food, bills) to gamble?

5

Have you ever played longer than you originally planned, even after intending to stop?

6

Have you ever felt restless, irritable or uncomfortable when trying to cut down or stop gambling?

How to Use qqee Self-Control Tools

Our self-control tools are easy to access and can be activated in under two minutes.

1
Login to Your QQEE Account

Access your account via the qqee website or mobile app using your registered username and password.

2
Go to Account Settings

Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu that appears.

3
Select the "Responsible Gaming" Tab

Under the settings section, you will find a dedicated "Responsible Gaming" tab containing all available self-control tools.

4
Set Limits or Activate the Desired Feature

Choose the type of limit you wish to set — deposit, session time, loss or betting limit — and enter a value that works for you.

5
Confirm and Save

Review your settings and click "Save". Limits will take effect immediately. Some limit increases require a 24–72 hour waiting period as an added safeguard.

Child Protection & Age Restrictions

QQEE strictly enforces a minimum age requirement of 18 years. All new members are required to submit valid identity verification (KYC) documents to confirm their age before any deposit or wager can be made.

We understand that some members have children at home who may use the same devices. Here are some steps you can take to protect your children:

Always log out of your QQEE account when not in use, especially on shared devices.

Do not save your password in browsers on devices that children can access.

Use parental control features on mobile devices to block access to gambling sites.

Have open conversations with your children about the dangers of gambling and the minimum age requirements in place.

QQEE Self-Control Tools Summary

Control Tools Duration Reversible? Status
Deposit Limit Daily / Weekly / Monthly Yes, with a 24-hour waiting period Active
Session Time Limit Every login session Yes, it can be updated Active
Loss Limit Daily / Weekly / Monthly Yes, with a 48-hour waiting period Active
Self-Pause 24 hours – 1 month Not during the active period Active
Self-Exclusion 6 months – 5 years Cannot be reversed Active
Promotion Controls Unlimited Yes, it can be changed at any time Active
Activity Report 30 days ago View only Coming Soon

qqee's Commitment to Responsible Gaming

QQEE takes a proactive approach to maintaining a healthy gaming environment. We continuously monitor members' betting patterns using internal analytics systems that can identify behaviour potentially indicative of problem gambling.

When our system detects concerning patterns, our trained support team will personally reach out to the member to offer support and information about available self-control tools. We don't wait for problems to escalate before taking action.

In addition, QQEE works closely with industry bodies and mental health professionals to continuously update our responsible gaming practices and policies in line with the latest guidelines.

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Proactive Protection
Active monitoring at all times
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Integrated Support
Specially trained team
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100% Confidential
Your privacy is fully protected
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Join QQEE Today

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FAQ

FAQ – QQEE Responsible Gaming

Answers to the most frequently asked questions by our members.

Log in to your account, go to Account Settings and select the "Responsible Gaming" tab. There you will find the Deposit Limit options where you can set a daily, weekly or monthly limit. Limits take effect immediately. To increase an existing limit, a 24-hour waiting period applies as an added safeguard.

Self-Pause is a temporary break lasting from 24 hours to one month that expires automatically once the period ends. Self-Exclusion is a more serious step with a minimum duration of 6 months to 5 years and cannot be reversed during the active period. Self-Exclusion is recommended for those who feel they need a longer distance from gambling activity.

Yes, absolutely. All support requests related to responsible gaming are handled with the utmost confidentiality. Your information will not be shared with any third party, and our support team is trained to handle such cases with full professionalism and empathy, without any judgment.

Self-exclusion can only be requested by the account holder for privacy protection reasons. However, if you are concerned about a family member, we encourage you to reach out to our support team via 24/7 live chat. Our team can provide guidance and recommendations on steps that can be taken to help your loved one.

Absolutely not. QQEE strictly enforces a minimum age of 18 years through a mandatory KYC verification process that must be completed before any deposit or wager can be made. If we detect an account registered by an underage individual, the account will be closed immediately and any remaining balance will be returned in accordance with established procedures.

The first step is acknowledging that you need help — and that takes real courage. From there, you can activate the Self-Pause or Self-Exclusion feature through your account settings, or contact the qqee support team via live chat for immediate guidance. Our team will assist you with full confidentiality and empathy.

Play Safe with qqee

Join the QQEE Responsible Gaming Community

Register today and enjoy a fun, controlled, and safe gaming experience. Our self-control tools are always available to ensure you play within comfortable limits.

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